Politique de remboursement

RETURN & REFUND POLICY – Les Boucles de Maddie

1. Overview

Your satisfaction is important to us.
If you are not completely satisfied with your purchase, we’re here to help.
Please read our return & refund conditions carefully before requesting a return.

2. Eligibility for Returns

Due to the nature of our products (haircare, beauty & cosmetic items), we can only accept returns under specific conditions:

✔ We accept returns if:

  • The product is unused, unopened, and in its original packaging

  • The return request is made within 14 days of receiving your order

  • You have proof of purchase (order confirmation or receipt)

❌ We cannot accept returns for:

  • Opened, used, or damaged products

  • Products not in their original condition

  • Sale or clearance items

  • Gift cards

  • Items purchased from third-party retailers (only website purchases qualify)

This is for hygiene and safety reasons.

3. Return Process

To request a return, please contact us at:

📧 {{your email}}

Include the following details:

  • Your order number

  • Item(s) you wish to return

  • Reason for return

  • Photo of the product (unopened)

Once your request is approved, we will provide return instructions.

Customers are responsible for return shipping costs.

4. Damaged, Defective or Wrong Items

If your item arrives damaged, defective or incorrect:

You must contact us within 48 hours of delivery with:

  • Photos of the damaged or incorrect item

  • Photos of the packaging

  • Your order number

We will send a replacement or offer a solution depending on stock availability.

We do not accept claims submitted after 48 hours.

5. Refunds

Refunds are issued once the returned item is:

  • Received

  • Inspected

  • Confirmed unused and unopened

Approved refunds will be issued to your original payment method.

Refund timelines:

  • Processing time: 3–5 business days

  • Bank/credit card release: 3–10 business days (varies by bank)

Shipping fees are non-refundable, unless the error was from our side.

6. Exchanges

We currently do not offer direct exchanges.
If you want another item, please request a return (if eligible) and place a new order.

7. Non-Delivery & Unclaimed Packages

If your order is returned to us because:

  • The delivery address was incorrect

  • The package was unclaimed / not picked up

  • Delivery was refused

You will be responsible for any reshipping fees.
Refunds (excluding shipping costs) may only be issued if the product returns in perfect, unused condition.

8. Cancellations

We can cancel your order only if it has not been processed or shipped yet.
Once the order is processed or shipped, it cannot be canceled.

9. Contact Us

If you have any questions regarding returns or refunds, contact us at